Question 1

What is nearshore outsourcing to Mexico?

Accepted Answer

Nearshore outsourcing means partnering with a team in a nearby country that shares your time zone. Our bilingual agents in Mexico work your business hours, cost significantly less than US-based staff, and deliver the same enterprise-grade quality — without the overnight delays of offshore providers.

Question 2

How much does a nearshore agent cost?

Accepted Answer

Our per-agent rates start at $15.50–$21.50 per hour and include recruiting, training, management, technology, and quality assurance. Final pricing depends on role complexity and language requirements. There are no setup fees and no long-term lock-in.

Question 3

How quickly can you staff and launch a team?

Accepted Answer

A pilot with one to three dedicated agents can launch in as little as 48 hours. Larger multi-channel pods and enterprise programs are typically scoped and staffed within one to two weeks.

Question 4

Are your agents bilingual in English and Spanish?

Accepted Answer

Yes. Every agent is fluent in both English and Spanish, so you can support customers in either language with clear, neutral accents and native-level comprehension.

Question 5

What services can your nearshore agents handle?

Accepted Answer

We cover inbound and outbound voice, customer service and support, technical support, sales and lead generation, back office and data entry, plus custom-coded AI payment IVRs and chatbots — one partner for every channel.

Question 6

Is my customer data secure and compliant?

Accepted Answer

Yes. We operate SOC 2 and PCI-compliant environments with secure infrastructure, so sensitive customer and payment data is handled to enterprise standards.

Nearshore resources & guides